{"id":21199,"date":"2011-01-21T19:54:05","date_gmt":"2011-01-22T01:54:05","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=21199"},"modified":"2019-03-07T16:12:43","modified_gmt":"2019-03-07T22:12:43","slug":"answering-phones","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/answering-phones\/","title":{"rendered":"Answering Phones for Cleaning Company"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-21200\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/12\/Answering-Phones.jpg\" alt=\"Answering Phones\" width=\"890\" height=\"315\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/12\/Answering-Phones.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/12\/Answering-Phones-300x106.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/12\/Answering-Phones-768x272.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text]<\/p>\n<h2>Small Business Answering Systems<\/h2>\n<p><span style=\"font-size: 16px; color: #203961;\"><strong>Challenge<\/strong><\/span> &#8211; Small business with answering machine as primary phone. Busy Signals, No Call Forwarding, No Cell Phone Alerts<\/p>\n<p>The owner of a small cleaning company was missing calls from clients consistently because she had no one answering phones:[\/vc_column_text]<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div><div class=\"standard-arrow bullet-top\"><ul>\n<li>She was either on the phone and the clients would get a busy signal or<\/li>\n<li>She was away from the office, working.<\/li>\n<\/ul>\n<\/div>[vc_column_text]She has a two person operation, and she and her partner took calls from businesses who wanted them to come and clean offices. She was frustrated and looking for a phone answering system solution that would solve both the busy tone and the ability to have call forwarding to her cell phone when she was on the road.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div>[vc_column_text]<span style=\"font-size: 16px; color: #203961;\"><strong>Solution<\/strong><\/span> &#8211; Auto Attendant &#8211; Messaging Service set up a virtual office that would answer phones after 4 rings or if the phone was busy. The <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">auto attendant phone system<\/a> gave the opportunity for the customer to reach customer service, make an appointment or speak to someone in billing.<\/p>\n<p><strong>With auto-attendant there were no more busy signals!<\/strong><\/p>\n<p>If she was on the phone, the customer could leave a message and she would be immediately notified. If she was out in \u2018the field,\u2019 the customer could press a button and reach her on her cell phone. Prospects no longer received frustrating busy signals and she would be accessible for her clients during the day whether she was in or out of the office.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 10px; height: 10px;\"><\/div>[vc_column_text]<span style=\"font-size: 16px; color: #203961;\"><strong>Results:<\/strong><\/span> Customer is extremely pleased with the results of our virtual auto attendant phone answering system.<\/p>\n<p>Her business flows much better, which in turn, is allowing her business to grow. She loves how her cell phone calls includes a <strong><span style=\"text-decoration: underline;\">name announcement<\/span><\/strong> that lets her know the nature of the call. She also loves the cell phone alerts on her iPhone. She can click and hear her messages with the press of a button.<\/p>\n<p>Her business has increased significantly and she says she doesn\u2019t know why or how she worked without a <a title=\"Hosted PBX\" href=\"https:\/\/www.messagingservice.com\/hosted-pbx\/\">hosted pbx<\/a> solution for so long.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Need someone answering phones? She was either on the phone and the clients would get a busy signal or She was away from the office, working. She has a two..<\/p>\n","protected":false},"author":2,"featured_media":21201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[],"class_list":["post-21199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cleaning Company Uses AccessDirect&#039;s Phone Answering System<\/title>\n<meta name=\"description\" content=\"Without someone answering phones, a small cleaning company missed calls from clients. Learn how a phone answering system improves customer responsiveness!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/case-studies\/answering-phones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Answering Phones for Cleaning Company\" \/>\n<meta property=\"og:description\" content=\"Without someone answering phones, a small cleaning company missed calls from clients. 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