{"id":20666,"date":"2012-01-18T10:04:27","date_gmt":"2012-01-18T16:04:27","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20666"},"modified":"2019-12-20T14:24:03","modified_gmt":"2019-12-20T20:24:03","slug":"tax-business-voicemail-system","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/tax-business-voicemail-system\/","title":{"rendered":"Tax Business Voicemail System"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20668\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/TaxBusinessWide.jpg\" alt=\"Business Voicemail System\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/TaxBusinessWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/TaxBusinessWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/TaxBusinessWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span>\u00a0A local tax business hired forty people to help with seasonal taxes, and the employees were expecting to start January 1st of 2011. \u00a0The owner of the business wanted each employee to have a voice mailbox and extension number so that customers could call their tax preparation specialist directly. \u00a0Some of the workers wanted to work from home, so the company also wanted a way to be able to ring their employees\u2019 home phones or cell phones, which would be helpful because they had \u00a0little space for so many workers that they only need for four months of the year. They needed a business voicemail system set up specifically for their needs.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span>\u00a0I recommended our Direct Enterprise Package. \u00a0The business forwarded their main line to an AccessDirect number, and the \u2018Enterprise\u2019 package gave the tax business 15000 minutes and unlimited extensions to use. \u00a0Each employee had his\/her own personal extension, and call transfer numbers and email addresses could be easily changed as each person had access to the AccessDirect online web interface. \u00a0The owner was also given web access, so that if he had to replace the workers, he could go online and change the names of the extensions. \u00a0Each employee was set up to work from home or the office, and the business has no contract with AccessDirect so they were able to downsize their package when tax season was over.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span> The owner was extremely pleased with how efficient the AccessDirect <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">Auto-Attendant Phone System<\/a> was.\u00a0 With a VoIP auto attendant, each employee had their own Voice Mailbox so they can each record their personal greetings and they can deal with their own customers. \u00a0The owner called me and told me they plan to use AccessDirect again for this upcoming tax season.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Business voicemail system set up specifically for their needs. Solution: I recommended our Direct Enterprise Package. The business forwarded&#8230;<\/p>\n","protected":false},"author":2,"featured_media":20667,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,164],"tags":[121],"class_list":["post-20666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-enterprise","tag-voicemail","category-156","category-164","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tax Business Improves Efficiency with VoIP Auto Attendant<\/title>\n<meta name=\"description\" content=\"A local tax business needed to improve the communications and efficiency between many temporary employees. 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