{"id":20521,"date":"2012-06-06T13:02:34","date_gmt":"2012-06-06T18:02:34","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20521"},"modified":"2019-11-13T15:54:39","modified_gmt":"2019-11-13T21:54:39","slug":"local-pool-direct-receptionist-plan","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/local-pool-direct-receptionist-plan\/","title":{"rendered":"Direct Receptionist Keeps Pool Cool"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20523\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/LocalPoolWide.jpg\" alt=\"Direct Receptionist\" width=\"890\" height=\"350\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/LocalPoolWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/LocalPoolWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2013\/10\/LocalPoolWide-768x302.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Challenge:<\/strong><\/span> A local area pool hired a person mainly to answer the phones and help work the concession stand. The questions were always the same. \u00a0\u2018What time are you open?\u2019 \u2018What are your hours on the weekends?\u2019 Instead of paying hourly wages to a live person, the management wanted an auto attendant to pick up the phone and answer these questions, which comprised of 90% of their calls. \u00a0This way the employee would be free to work in the concession stand without constant interruption. \u00a0If the call was an emergency or a parent wanting to contact their child, the pool managers wanted an option where the calls could get through to a person.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span> We recommend the 2500 minute <a title=\"Direct Receptionist Pricing\" href=\"https:\/\/www.messagingservice.com\/products\/direct-receptionist\/\">DR3 package<\/a>. \u00a0This package gave the pool 2500 minutes per month for people to call and get the information they needed, and the ability to press a button to transfer the call to the cell phone of the person on \u2018Emergency Duty.\u2019 \u00a0That person took all calls from parents or other emergencies, so if there was ever a need for a live person, callers could talk to someone.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<span style=\"color: #203961;\"><strong>Results:<\/strong> <\/span>The managers of the pool were ecstatic because they cut down to only two employees having to work the concession stand during the entire summer.\u00a0 The AccessDirect informational <a href=\"https:\/\/www.messagingservice.com\/features\/auto-attendant\/\">Auto Attendant Phone System<\/a> freed someone from answering the phone several times a day to repeat the same information.\u00a0 Parents were comfortable knowing they would always be able to reach someone with the system.\u00a0 The automated call answering system worked out so well that the pool managers also purchased a package for their winter shop, which is a ski resort!\u00a0 The Direct Receptionist Plan was a great way to help the pool\u2019s employees be more efficient, and also a perfect way to communicate pool hours and other information quickly.\u00a0 This meant more fun in the sun for eager kids wanting to swim away the days![\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Direct Receptionist Plan was a great way to help the pool\u2019s employees be more efficient, and also a perfect way to communicate pool hours and other&#8230;<\/p>\n","protected":false},"author":2,"featured_media":22110,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156,160],"tags":[162],"class_list":["post-20521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-direct-receptionist","tag-direct-receptionist-2","category-156","category-160","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pool Stays Cool with AccessDirect&#039;s Automated Call Answering System<\/title>\n<meta name=\"description\" content=\"Read how our automated call answering system helped a local area pool improve their phone system to free up employees and enhance customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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