{"id":20504,"date":"2012-07-27T09:12:21","date_gmt":"2012-07-27T14:12:21","guid":{"rendered":"http:\/\/adirectinc1.wpengine.com\/?p=20504"},"modified":"2020-01-03T11:58:00","modified_gmt":"2020-01-03T17:58:00","slug":"understanding-virtual-pbx","status":"publish","type":"post","link":"https:\/\/www.messagingservice.com\/case-studies\/understanding-virtual-pbx\/","title":{"rendered":"Trouble Understanding Virtual PBX? Let Us Help!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-20506\" style=\"border-radius: 2px; -webkit-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); -moz-box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); box-shadow: 0 10px 10px -5px rgba(0,0,0,0.75); border: 2px solid #ff9f1a;\" src=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2012\/07\/UnderstandingVirtualPBXWide.jpg\" alt=\"Understanding Virtual PBX\" width=\"890\" height=\"349\" srcset=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2012\/07\/UnderstandingVirtualPBXWide.jpg 890w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2012\/07\/UnderstandingVirtualPBXWide-300x118.jpg 300w, https:\/\/www.messagingservice.com\/wp-content\/uploads\/2012\/07\/UnderstandingVirtualPBXWide-768x301.jpg 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" \/><\/p>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text]<span style=\"color: #203961;\"><strong>Challenge: <\/strong><\/span>When starting a new business, there are a number of early challenges. One\u2019s attention is pulled in many directions: solidifying the brand, organizing the structure, and building a client base. Recently a customer came to us for help. He was overwhelmed by the details of opening a new location for his business, and the call volume was preventing him from getting through his to-do list. He knew that he needed <em>something<\/em> for his phone, but he didn\u2019t know where to start or even what questions to ask.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text]<span style=\"color: #203961;\"><strong>Solution:<\/strong><\/span> Since a virtual PBX system can benefit a new or growing small business in many ways, our job is to build a system that will best serve the particular needs of our customers. We were able to guide him by asking the right questions. \u201cDo you need to keep your current phone number?\u201d \u201cDo you prefer text or email notifications?\u201d \u201cDo you want the calls to forward to your cell phone?\u201d We also suggested an extension that announces hours of operation and location, so he didn\u2019t have to answer those questions multiple times throughout the day when he needed to be focusing on other aspects of his company.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[vc_column_text]<span style=\"color: #203961;\"><strong>Results:<\/strong><\/span> The customized phone system provided welcome relief to our customer. The auto-attendant answered some common questions, enabling our customer to spend his time more efficiently. The call forwarding feature allowed him to leave his office but still take important calls. We worked with our customer to design a system that organized his calls in a manageable way. We were able to answer questions he didn\u2019t know to ask, and we were able to customize a program that served his very specific needs.[\/vc_column_text]<div class=\"gap\" style=\"line-height: 20px; height: 20px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Understanding Virtual PBX and what it does. We hear a lot of common questions. For example, \u2018How can this help my business?\u2019 Learn how it can from us.<\/p>\n","protected":false},"author":2,"featured_media":22105,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_pvb_checkbox_block_on_post":false,"footnotes":""},"categories":[156],"tags":[57],"class_list":["post-20504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-virtual-pbx","category-156","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Virtual PBX? Discover the Benefits of Virtual Phone Systems<\/title>\n<meta name=\"description\" content=\"Do you need more information about what a virtual PBX phone system is? Read about the benefits that come with a virtual system from AccessDirect!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.messagingservice.com\/case-studies\/understanding-virtual-pbx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trouble Understanding Virtual PBX? Let Us Help!\" \/>\n<meta property=\"og:description\" content=\"Do you need more information about what a virtual PBX phone system is? Read about the benefits that come with a virtual system from AccessDirect!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.messagingservice.com\/case-studies\/understanding-virtual-pbx\/\" \/>\n<meta property=\"og:site_name\" content=\"AccessDirect\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/messagingservice\" \/>\n<meta property=\"article:published_time\" content=\"2012-07-27T14:12:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-01-03T17:58:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.messagingservice.com\/wp-content\/uploads\/2012\/07\/UnderstandingPBX.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"442\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Matt Bowyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AccessDirect\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Matt Bowyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/understanding-virtual-pbx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.messagingservice.com\/case-studies\/understanding-virtual-pbx\/\"},\"author\":{\"name\":\"Matt Bowyer\",\"@id\":\"https:\/\/www.messagingservice.com\/#\/schema\/person\/3295d133efb1b285dd269c4b0ea8f63c\"},\"headline\":\"Trouble Understanding Virtual PBX? 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